IT audit, system audit for companies

An IT audit is a detailed analysis of the IT systems in the organization with the goal of evaluating their operation, security and effectiveness. This process involves examining various aspects of the IT infrastructure, including hardware, software, network, operations, data assets and security. An IT audit can help you identify potential problems or vulnerabilities that may impact your company’s operations, as well as ensure compliance with regulations and industry standards.

At Support Online, we have experienced IT specialists who specialize in conducting IT audits. Our team has extensive experience and technical knowledge to effectively assess and optimize our clients’ IT systems. Our approach to IT auditing allows us to provide our clients with valuable feedback that helps them improve the efficiency and security of their IT infrastructure.

Support Online most often conducts IT audits in two cases. The first and most common situation is the establishment of cooperation within the framework of a comprehensive IT service. Then the IT audit is the opening balance and at the same time sets the direction of changes in the customer’s IT infrastructure for the next 3-5 years.  

For Support Online, where  IT outsourcing  is the basis of business, this is a critical moment. Even a small mistake in diagnosing the client’s needs and/or in selecting IT solutions can lead to the failure of further cooperation. Any company for which  IT services for companies  are the main pillar of revenue must rely on long-term relationships, because only these are a guarantee of further business development.  

The second case is clients who review the operation of the internal IT department. This involves reviewing operational tasks as well as long-term concepts of the company’s IT development, the source of which should be the IT department. Very often we discuss and propose ideas such as:  

• Digitalization of the company, i.e. implementation of solutions that enable the transition to remote work, such as terminal services;   
• Consolidation of the IT system within an ecosystem, e.g. Office 365 (Microsoft 365);  
• Implementation of tools from the “  Cloud solutions  for companies” catalogue: Private Cloud , Cloud replication or Cloud backup,   
• Preparation and implementation of DRC: Disaster Recovery Plan (Business Continuity Plan for IT systems);  
• Increasing the organization’s resilience against cybercrime attacks, including through anti-phishing training;  

An information security audit is a process that evaluates how data and information is protected in an organization. The goal is to identify potential security vulnerabilities and risks related to data loss or breaches. The audit may include access management, network security, physical security, risk management practices, and security policies and procedures.

At Support Online, we offer a range of information security audit services including:

1. Evaluating security policies and procedures: We review whether current policies and procedures are effective and consistent with industry best practices.
2. Penetration testing: We conduct tests that simulate attacks on IT systems to identify vulnerabilities.
3. Risk assessment: We analyze potential threats to information security and assess their likelihood of occurrence and possible consequences.
4. Consulting: Based on the results of the audit, we provide recommendations for improving information security in the organization.

In our approach to implementing IT projects in Support Online, we focus on the following key phases:

1. Identification and inventory of current IT systems: We get to know the customer’s infrastructure in order to better understand their operations and needs.
2. Defining customer requirements from a technical and economic perspective: We understand what the customer needs and adapt our services to these requirements.
3. Development of project assumptions: We prepare a strategy that will enable you to achieve the objectives of the project.
4. Planning and implementing data center migration: We move the customer’s resources to a secure and reliable data center infrastructure.
5. Provision of new data center resources: We strengthen the customer’s IT infrastructure by adding new resources when needed.
6. Preparation of a technical offer for specific solutions: we propose the most suitable solutions that best meet the customer’s needs.
7. Implementation of the selected technical concept, including hosting of domains, applications, cabinets, virtual and physical servers.
8. Virtualize existing and new environments with VmWare and Hyper-V.
9. Development of post-project documentation, including policies, procedures and instructions.
10. Carrying out technical work, including configuration.
11. Planning administrative activities to relieve local IT teams.
12. Advanced system management with the aim of outsourcing all administrative tasks.
13. Schedule backups to ensure data security.
14. Planning of monitoring systems to ensure continuous control of the systems.
15. Planning the maintenance of the entire solution, ensuring the reliability and efficiency of the IT infrastructure.