Administration, operation and management of servers

Administration, operation and management of servers for your company

Manage your servers securely with Support Online

Support Online provides secure server management with 24/7 monitoring, regular backups, security updates and rapid incident response. We guarantee the stability and protection of your data. Feel free to contact us. Server administration is our passion.

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Our offer includes

Our online support offering includes comprehensive server management and administration: 24/7 monitoring, database management, network support, system configuration, software updates and fast troubleshooting. We guarantee the smooth operation of the IT infrastructure for large and medium-sized companies.

Administration of Linux servers
Windows Server Administration
Management of physical servers from manufacturers such as DELL, HP, LENOVO, IBM, SUPERMICRO, FUJITSU
Disk array management
Configuration and support for high availability environments (HA clusters based on HyperV/Vmware/Proxmox)
Support for terminal technologies
Administration of cloud services: Azure , Aws, Private Cloud
Design and maintenance of a replication system and a backup system with guaranteed data recovery

Free consultation

+48 22 335 28 00

oferty@support-online.pl

How do you start working together?

To quickly start cooperation, please contact us by phone or email. Our sales representatives will collect the necessary data to prepare a support offer, indicate the scope of supported devices, as well as the scope and duration of support (within 10 minutes). After you accept the offer and sign the contract, IT support begins (in the scope agreed in the contract) and a comprehensive IT audit, which we need about 30 days for. Then we discuss the results of the audit and implement changes to improve security and business aspects. We count on long-term cooperation and your satisfaction with our IT services.

Please contact us by phone or email (1 minute)

Our dealers receive the information required for the offer: scope of support, number and type of devices supported, support time (10 min.)

Offer + signed contract

Start of IT support + comprehensive IT audit (30 days)

Discussion of the audit, implementation of changes to improve safety and business aspects

Long-term cooperation

Server administration and service (IT) - PRICE LIST*

Out of 1000 EUR monthly

4 physical servers (including replica servers) + 12 virtual servers
Support 9-17
Monitoring 24h
Response to critical failures 24h

Out of 1500 EUR monthly

3 physical servers in a HA cluster with disk array + 12 virtual servers, including terminal servers
Support 9-17
Monitoring 24h
Response to critical failures 24h

BELIEBT

Out of 2000 EUR monthly

3 physical servers in a HA cluster with a disk array + 12 virtual servers
24/7 monitoring and support
Response to critical failures 24 hours with SLA 1 hour

*Indicative net prices for the services are given.

Server administration in the outsourcing model

Serveradministration im Outsourcing-Modell

Server administration has been part of Support Online’s offering since the beginning. Just a few years ago, it was a relatively unpopular service compared to, for example, comprehensive IT services. Over the last three to four years, we have seen a significant increase in requests for evaluation of server services.

Our experience shows that the growing popularity of server administration services provided by an external IT company is related to the following:

Increasing computerization and digitalization of companies,
E-commerce expansion,
Development of services that require 24/7 monitoring.

In the classic model, companies employed their own server administrators. However, today this model often no longer meets the needs of companies. This brings us to the advantages of Support Online’s server management service.

Advantages of the outsourcing model

According to popular opinion, the first and most important advantage of a third-party server management service is: “IT’S CHEAPER.” However, our experience shows something completely different. Customers who use this service in Support Online mainly point to the following advantages:

1. Reaction speed

Over the course of our many years of operation, we have developed a way of working that ensures a rapid response to any problems that arise in the operation of servers. Our entire response system consists of a properly calibrated IT monitoring mechanism and operational procedures in the event of a failure. Every incident, even the smallest, is recorded along with a record of all corrective actions taken. Our customers have online access to the reporting system and can check the speed of our response on an ongoing basis.

2. Proactive attitude

Responsiveness is only part of the success. Our customers really appreciate Support Online’s proactive attitude. This means that we take action ourselves and do not wait for the customer to report something. This way we ensure the continuity of the operation of the IT systems without unnecessary time expenditure on our contractors .

It is important to note that the majority of offers advertised as “dedicated server with administration” are a completely different service to that offered by Support Online. These offers require active involvement of the customer and constant reporting of incidents or failures; there are no proactive measures.

3. 24/7 mode

We provide server management services 24/7. Support Online has a team of specialized consultants who work in three shifts. Their main tasks include remote maintenance of our customers’ servers. In crisis situations where on-site intervention is required, Support Online ensures the availability of qualified personnel even 24/7.

4. Backup maintenance guarantee

The most important task of any server administrator is maintaining the backup copy. In practice, this means that the correctness of the backup must be checked at least daily so that the server can be restored at any time in the event of a critical failure (e.g. data loss as a result of a cybercriminal attack, file encryption, etc., the result of a phishing attack, deliberate user action, etc.). Support Online guarantees in the contract that it is responsible for the correctness of the backup.

5. Regular maintenance guaranteed

The server administrator’s duties, in addition to the above-mentioned backup maintenance, include, among others: updating the operating system and installing security patches. These are very high priority tasks due to the increasing activity of cybercriminals. Unfortunately, many administrators do not perform these tasks because they are time-consuming, hoping that no one will notice. Online support provides a written guarantee of the systematic implementation of the specified activities.

6. Security of sensitive data

Access passwords are required to manage servers. More and more customers are paying attention to the internal procedures and standards of the IT company that acquires such access. Sometimes it is even necessary to check the IT security of a potential contractor before signing a server management contract. Support Online has implemented information security management standards and has been ISO/IEC 27001 certified since 2016.

7. Expertise

This is the one benefit of an outsourcing company that is difficult to measure, although it is crucial for many of our clients. Services provided by certified IT support online administrators include:

Linux server administration
Windows Server Administration
Management of servers from manufacturers such as DELL, HP, LENOVO, IBM, SUPERMICRO, FUJITSU
Management of disk arrays and high availability solutions (HA HyperV/VMware clusters)

We manage hundreds of servers and have very extensive and practical knowledge, thanks to which we are able to solve unusual problems quickly and effectively.

Administration of Windows and Linux servers

At Support Online, we specialize in Windows and Linux server administration. Our services include configuration, installation, maintenance, software updates, performance and security monitoring, backup and recovery, and diagnosing and resolving server issues.

For example, in the case of Windows servers, we deal with the configuration and administration of Active Directory, group policy management, resource management such as network shares and printers, and the installation and configuration of various services such as IIS or SQL Server. In the case of Linux servers, our services can include the configuration and administration of services such as Apache, Nginx, MySQL or Postgres, the management of access rights, the management of system resources, and the configuration and maintenance of system security. We always adapt our services to the individual needs of each customer to ensure the highest quality of service.

What is server administration? what is it about?

Server administration is the task of managing and maintaining servers that are critical to the operation of the company’s IT infrastructure. This task includes various activities such as installing and configuring server software, monitoring server performance and security, backing up and restoring, and diagnosing and troubleshooting technical problems.

For example, a server administrator may be responsible for maintaining the database server, including performance monitoring, memory management, software updates and data security management. Other responsibilities may include managing email servers, file servers or even application servers hosting a specific business application in your company. At Support online, we have been helping Polish and foreign companies manage server architectures, both large and small, for over 10 years. We warmly invite you to contact us.

What is the job of a server administrator?

The job of a server administrator is to manage and maintain servers and systems that are critical to the operations of an organization. Server administrators are responsible for configuring, installing, maintaining, and updating server software, monitoring performance and security, creating and restoring backups, and diagnosing and resolving problems.

For example, with Support Online, the server administrator can start the day by checking notifications and alerts from the monitoring system to ensure that all servers are operational. They can then perform scheduled software updates on the selected servers and then proceed to configure the new server for the new client. In the event of a problem, the server administrator quickly diagnoses the situation and takes action to resolve the issue and restore normal functionality.

What types of servers are there?

Servers are key elements of the IT infrastructure that enable the processing, storage and sharing of data and resources across the network. There are many different types of servers that serve different purposes and fulfill different roles within an organization.

Server types include:

File server: Store and share files with other computers on the network.
Database servers: They store, manage and share data for various applications.
WWW (web) servers: They host websites and Internet services.
Email servers: They manage and deliver emails.
Game Servers: Allow multiple players to play together online.
DNS servers: They translate domain names into IP addresses.
Application servers: They host and manage centralized applications and resources.
Proxy servers: They act as intermediaries between the user and the Internet and can be used to filter content, improve performance and ensure anonymity.
FTP servers: They allow the transfer of files between computers on the network.
Print Server: Manage and coordinate network print jobs.

Each server type has its own specific tasks and functions, and their selection depends on the specific needs of a particular organization.

At Support Online we offer comprehensive management of various servers from A to Z.

What functions can servers perform in your company?

The company’s servers perform important functions and enable the organization to run efficiently and smoothly. For example, database servers can store and manage all company data such as customer information, financial data and operational data. Application servers can run specialized company software such as customer relationship management (CRM) and enterprise resource planning (ERP) systems. Email servers, in turn, enable secure and effective communication within the company and with customers.

At the same time, file servers allow files to be stored and shared, allowing employees to access documents and resources anywhere. Web servers can host a company’s website and allow customers to access information about the company and its products or services. Print servers can manage print jobs within a company, allowing efficient printer sharing between employees. Each of these servers contributes to the efficient operation of the company and enables it to conduct its business. At Support Online, we know how to manage your servers effectively.

20 years of experience

Data security

24/7 support

over 100 IT engineers

Locations throughout Poland

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Keywords: server administration , server maintenance , server administrator .

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Administration, operation and management of servers